Brownpapers
The purpose of a Brownpaper is to create a "low tech, high touch" wall mural of a process that allows a team to see both the "forest" and the "trees" at the same time. A Brownpaper helps to provide enough information on those activities to identify where problems exist in the overall process as well as gain complete understanding of the current process.
For each activity, obtain the following:
- What is the activity?
- Who performs the activity?
- Where is the activity performed?
- What reports are received related to the activity?
- Who generates the report and/or where is the report generated?
RACI Charting
The RACI chart is designed to help clearly show the roles and responsibilities for a process or an organization. It defines who is Responsible, Accountable, Consulted, and Informed for the various tasks or decisions required either by individuals or teams. By completing the RACI, the manager or project leader clarifies what is expected and by whom.
This tool is most effective for newly created roles and responsibilities, to remove duplication of efforts across departments and to manage adherence to a process.
RACI is an abbreviation for: 
R = Responsible: The individual actually working on the activity – owns the project/problem
A = Accountable: The person with yes/no authority, sign-off approval or veto power.
C = Consult: The individual that must be consulted prior to a decision or action.
I = Inform: The individual who needs to be informed of the activity/results.
Balance Scorecard
A Balanced Scorecard defines what management means by "performance" and measures whether management is achieving desired results. The Balanced Scorecard translates Mission and Vision Statements into a comprehensive set of objectives and performance measures that can be quantified and appraised.
These measures typically include the following categories of performance: 
- Financial performance (revenues, earnings, return on capital, cash flow);
- Customer value performance (market share, customer satisfaction measures, customer loyalty);
- Internal business process performance (productivity rates, quality measures, timeliness);
- Innovation performance (percent of revenue from new products, employee suggestions, rate of improvement index);
- Employee performance (morale, knowledge, turnover, use of best demonstrated practices).
PSTB (Problem Solving / Team Building)
Solutions are best when developed and refined by a group. LMC uses a structured, facilitative methodology for group problem solving that delivers better recommendations by ensuring a rigorous process is followed. This addresses the issues of groups prematurely jumping to a conclusion or inappropriately selecting the final option discussed.
Six Sigma
To raise operations and product designs to the highest benchmark, Six Sigma programs constantly measure and analyze data on the variables in any process, then use statistical techniques to understand what improvements will drive down defects. Such programs also incorporate a strong system for gathering customer feedback. LMC applies Six Sigma to functions ranging from manufacturing to call centers to collections. Some companies estimate that the Six Sigma methodology has helped them realize savings upwards of $1 billion.
Six Sigma entails five key steps: 
- Define. Identify the customer requirements, clarify the problem and set goals.
- Measure. Select what needs to be measured, identify information sources and gather data.
- Analyze. Develop hypotheses, identify the key variables and root causes.
- Improve. Generate solutions and put them into action, either modifying existing processes or developing new ones. Quantify costs and benefits.
- Control. Develop monitoring processes for continued high-quality performance.
Natural Work Teams
For project teams to work effectively, we ensure key roles are filled and understood by all the participants. 
Facilitator – Generally filled by one of LMC consultants, they make sure a rigrous and effective “process” is followed and help bring out the best efforts of the group.
Team Leader – Own key decisions and leverages the knowledge of Team Members and works with the Facilitator around the approach.
Team Members– Contributes their ideas and background to the process and helps the Team Lead(s) by providing their thoughts and expertise.
Business Case Development
A business case is a written report that outlines the justification for new project or a new major venture (e.g., new product, service or program), before significant resources are committed to its development. The core of the business case is an assessment of the economic benefits and costs and the technical and organizational feasibility of the proposed project or venture. While a business case provides financial justification for an investment decision, it must also evaluate the project idea on other perspectives important to your company.
Ideally the business case development process follows a spiral, incremental and iterative process. There is a significant cost in increasing the quality and reducing the uncertainty (variance) of the benefit and cost metrics for each alternative scenario investigated. This business case development cost needs to be justified against the potential benefits of improving the decision making process.